If something went wrong in the process of delivering a service, you can report it and offer a refund, or raise an issue to the one2one team. Try to sort out any issues directly with your customer before triggering a report. Note that fans have the same option of reporting a chat in case they are not satisfied with your service.
If a fan does not adhere to our guidelines or behaves in an unacceptable manner in a chat, you should terminate the service and report it to the one2one team with the “Report” button. You have 7 days after the chat has been closed to report it.